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What is a Pre-Order?

A Pre-order item is a newly released item that is either in production or in transit to us from our manufacturers or suppliers.

Items that have a Pre-Order turnaround will have an estimated timeframe listed in the item description.

All stock items are labeled "In Stock".

Why do we offer Pre-Order purchases?

Pink Venom offers Pre-Order purchasing to our customers so that we can secure the latest on-trend fashion items the moment they are released. Pre-order items are generally considered "HOT" in-demand items that sell out quickly. By purchasing a Pre-Order item you are able to secure these items for you before they sell out.

When will my Pre-Order be shipped?

Pre-Order time frames can vary between 1-3 weeks depending on the item.

Once all items in your order become available your order will be packaged and mailed to you.

You will receive an email notification from our customer service team that includes a tracking number for your parcel.

What happens if I purchased an "In Stock" item and a "Pre-Order" item?

Should your order contain an 'In stock' item as well as a 'Pre-Order' item, your order will be despatched once all items in your order are available.

If you would like your 'In Stock' item immediately despatched, please contact our customer support team info@pinkvenom.com.au

Can a Pre-Order item be returned?

Purchasing a Pre-Order item does not alter our returns policy.